Thank you for the responses to my informal survey. Here's my interpretation of what you said.
1. I asked about pressure to avoid part-time or temporary work. The charge was that providers were steering clients away from anything other than full-time, permanent jobs because they wouldn't get outcome payments for anything less. Only two people said that they had experienced this, although several others pointed out that they agreed with the adviser that they couldn't take part-time work because of the benefits system.
2. The second question was about inappropriate demands. One person said that an adviser had demanded his bank statement, and another said that he had been asked about his faith, but no one else reported any such demands.
3. It was the third question, about "tailored support", which attracted the most agreement. If respondents are typical, the concept of tailored support is something of a joke. Several of you talked about sub-contractors saying that they couldn't afford to provide any such support. No one reported receiving any actual training. Some people realised that they had much better educational and professional qualifications than the people supposedly advising them. One respondent had experience of clients with special needs, now on ESA, who are not receiving the appropriate support or understanding from the w2w companies.
So from this entirely unscientific survey it appears that some of the accusations against A4e and other providers arise from isolated incidents rather than a general culture, but that the notion of tailored support is largely a fiction.
I want to try a more focussed experiment. Chris Grayling said recently that " Jobcentre Plus takes 10,000 vacancies every working day". But all of us who have ever had to look for work know that some of the advertised vacancies turn out to be cons. They may to be for home-working scams; or working on commission without this being made clear at the outset; or non-existent vacancies advertised by agencies to get people to register with them. Let's see if we can collect these and get a true picture of the situation. If you find an advert that's obviously not for a real job, send me the link (as a comment to this post - I won't publish it). If you only discover the con later, send me the details. I'll leave this open for a month or two, so please help to get some useful information from this.