Keeping an eye on a company whose business is government contracts.
Friday, 27 November 2009
"Our Shared Promise on Customer Care"
It's headlined "A shared promise to those participating in welfare-to-work programmes" and can be read on the Jobcentre Plus website.It "was developed by ERSA, the representative body for independent providers of publicly funded welfare-to-work programmes and is supported by the Department for Work and Pensions, including Jobcentre Plus, the Association of Learning Providers (ALP) and the British Association for Supported Employment (BASE)" and was launched by Jim Knight MP. All the providers, including A4e, have signed up to it. "It includes commitments from providers to:
Listen to customers and provide support based on each customer’s circumstances and needs
Help customers identify and make the most of their strengths
Make the best use of the customer’s time, taking account of personal circumstances and by being clear when things need to happen"
and there are equally unexceptionable commitments required from customers. Nothing wrong with that. But I can't help wondering why the providers need to state this, when one would assume that it was required in their contracts.