Wednesday 31 March 2010
Tuesday 30 March 2010
Wednesday 24 March 2010
Tuesday 23 March 2010
Thursday 18 March 2010
- We note that levels of detected fraud in contracted employment programmes are low, and that we were told there is little evidence that there is a problem with undetected fraud. However we feel that there is no room for complacency; the frauds uncovered to date have highlighted the extent of the risk that could be exploited because of weaknesses in the system. The Department must ensure that processes for the detection of fraud are rigorous and robust.
- We call for customer rights to be given a much higher status, and for a universal, monitored,and enforceable customer charter to be introduced. We also call for the Department to carry out a “Customer Survey” of customers of contracted employment programmes to enable standards of service to be compared between providers and with Jobcentre Plus. Advisers also need to talk to customers on contracted provision about their experiences and ensure these are fed back to providers and the Department.
Wednesday 17 March 2010
Thursday 11 March 2010
Wednesday 10 March 2010
The producers of BBC Radio 4's "File on Four" are preparing a programme about welfare reform and New Deal. They would like to hear views (good and bad) from New Deal and FND clients.
Here's what they say:
"We are researching a programme for BBC Radio 4 and we want to hear from clients who have been on New Deal or Flexible New Deal back to work courses within the last year. What has been your personal experience? Has the course lived up to your expectation? Please email : Kate.O'Hara@bbc.co.uk or text, or phone on 07834 846 059 with your details of how we can contact you quickly. We’ll call you back."
BBC Radio, News and Current Affairs
BBC, Oxford Road, Manchester, M60 1SJ.