I have to withdraw my comments about how 700 clients in a year was hardly significant; that must have been a typo in their news feed. Add a nought - the number of clients is 7,000, which makes more sense. The report is, as you'd expect, a professional document complete with tables and graphs. (By far the largest category of problem on which people sought advice was debt.) The style, however, is too redolent of A4e-speak.