A4e's staff, certainly at the lower levels, are paid poorly in comparison to public sector workers. Many are temporary staff or on short term contracts, are minimally qualified. This is inevitable but goes some way to explaining the poor service which many clients experience.
From The Telegraph 9 September 2008 "The latest register of members' interests shows that the former home secretary's incomings over the past year or so were boosted by a £30,000-a-year salary from a Sheffield-based international training and support services company called A4e. This is supplemented by the £50,000 he receives each year from the Sun newspaper, £30,000 from a Texas-based security company called Entrudler he had with Kimberly Quinn, the former publisher of The Spectator. Blunkett, 61, the MP for Sheffield Brightside, has garnered some useful headlines for his new employers A4e with the Star newspaper in his constituency reporting in January: "A4e's free legal line wins Blunkett's approval". That was shortly before Blunkett took a job with the company."
This came as no surprise to anyone who had followed A4e's fortunes from the early days, and who suspected that there was a friend in high places who was instrumental in securing all those contracts. But it does raise questions about how an MP can be employed by a company which has government contracts.