One of our regular commenters (is that a word?) has been pressing a story on me which I saw yesterday and was a bit reluctant to post about because it's not clear who is at fault here. The story appeared in the Liverpool Echo first. It concerns a 58-year-old unemployed man (worked all his life, made redundant) who was told by the Jobcentre that he was to be referred to A4e. He then had a heart attack. His wife phoned the Jobcentre and asked them to inform A4e. The man lay in hospital waiting for major surgery. But a phone call was put through to him - from A4e. This is where it gets contentious. The message about his illness obviously hadn't got through, but the DWP's comment is that "correct procedures had been followed"; that actually means, "I haven't a clue about this case but it wasn't our fault". A4e says they didn't know about his illness, which is feasible, but they also say that they ended the call as soon as they realised Mr Rogers was in hospital. But Mr Rogers himself says, "This guy was persisting about wanting to discuss the next plan of action but I said I was ending the conversation and put the phone down.” Whichever, it's not good publicity for A4e, especially as the Mail has now taken up the story.
There's a programme on Channel 4 tonight about Universal Credit. Should be worth watching.