This followed another:
Mr Cooper told us that he was answering questions on @happytoansweranyqs but I can't find how to gather these together.
There's a politician who's taking a lot of abuse today because he's apologised for the wrong thing; not for breaking a pledge but for making it in the first place. Mr Cooper is in danger of similarly misplaced contrition. Saying that you're going to "learn from our critics" is easy, but meaningless unless it's acted on. It's just PR.
The party conferences are coming up. A4e, like lots of other companies, has always had a presence at these gatherings, lobbying the politicians. I wonder if they will be there this year.