That's the headline of a story broken by the Exaro site. They say: "Ministers have made the firm [A4e] ......... the preferred bidder to take over the sensitive Equality and Human Rights Commission (EHRC) helpline to advise people of their rights in discrimination cases." A4e is preferred over the CAB, Vertex and Sitel. It's a government decision to privatise the helpline, because it was costing £2.1m a year. There will inevitably be staff lay-offs. A4e is saying simply that nothing has been concluded yet.
What made A4e's bid so attractive, one wonders. Perhaps there was the fact that they already run the Money Advice helpline. Perhaps they were the cheapest. But it was always going to happen. Despite the calls for suspension of contracts and the ongoing audit of contracts (Wales, by the way, has already completed an audit and found nothing wrong), there is no legal way at the moment to deny A4e contracts just because they are A4e.