Harrison misses the poster's point about people being made to work for free in places like Tesco, and simply extols the benefits of working for such companies - "All employment provides really positive opportunities to develop." But then she goes on to talk about Workfare and its origins in America. She doesn't mention that the main point of Workfare is that it time-limits benefits, but she is right about its drawbacks, leaving many people in absolute destitution. But A4e's approach is much better. Evidence? None, of course.
On the second issue, Harrison states the government's line with approval, but agrees that "the current process is not adequate". Never fear, A4e is "working with the DWP to see if there is a better way of designing this process".